Mistakes or incorrectly numbered invoices be problematic, and may result in duplicate invoice payments. Correcting these errors is imperative if you want to keep your records organized and avoid future confusion or potentially costly consequences.
Typos can easily occur, and spelling errors in the company name or other more trivial information on the invoice doesn’t necessarily require correcting. If the invoice number contains an error, though, failing to correct it may prove painful. A general rule of thumb in accounting is that finalized invoices should never be deleted, so when correcting an error it’s recommended to create a new invoice with the correct information and send that to your customer along with a note of correction, so that evidence of the correction can accompany all of the evidence in both your books and the books of your customer, therefore avoiding any future confusion. If the customer has already paid, make a correction adjustment on a future invoice, or issue another invoice or credit correcting the mistake.
One of the best ways to prevent invoice numbering errors is by running a monitoring tool that constantly checks for duplicates and so helps you catch errors before their invoices are finalized. If you use the sequencing system provided by your accounting software, the issue of duplicate or missing invoice numbers is avoided entirely – if not, and an error does occur, your software should have a tool to help you locate and solve it.