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Updating IONOS customer data

This article explains how to update your customer data, for example address, phone number, or email address, via your IONOS account.

Please Note

A separate procedure is required for the following cases. Further information on this can be found in the Help Center article "Information on account ownership changes".

  • Account change from private customer to company or business, or vice versa (owner change, contract transfer, master data change).
  • Death of the previous account holder.

Editable customer data

The following customer data can be updated via the IONOS account:

Name

  • Title
  • First name
  • Last name

Your address

  • Street and no.
  • Address 2 (apartment, suite, unit, building, floor, etc.)
  • ZIP
  • City

To change the country stored in the address data, please contact IONOS Customer Support.

Contact

  • Email address
  • Additional email address for invoice receipt
  • Phone number

You can find more information on storing an additional email address for receiving invoices and all payment-related information in the Help Center article "Retrieving invoices from IONOS".

Access and change your data

  • Log in to your IONOS account.

  • Click on Menu > My account in the title bar. The My account page opens.

  • Click on the My customer data tile. The My customer data page is displayed.

  • Click on Edit in the Name, Address, or Contact areas to update your contact details.

  • Click on Save to finish your entry.

Updating your email addresses: Additional protection through confirmation code

To protect your account from unauthorized access, an enhanced security procedure now applies when changing your email addresses:

If you change your email address, your additional email address for receiving invoices, or both email addresses at the same time, a confirmation is required. For this purpose, we will automatically send a 6-digit code to the email address you currently have on file (your primary contact email address). This code is valid for 20 minutes. To complete the change, enter the code in your IONOS account.

Note

If the code is entered incorrectly 10 times, the process will be cancelled for security reasons and you will be automatically logged out of your IONOS account.

Effects on domain contact data

Changing your customer data has no influence on the domain contact data you have stored, such as domain holder data (Reg-C). If necessary, you must change these yourself in the domain settings. Further information on this can be found in the Help Centre article "Editing domain contact data".

If you have registered generic domains (e.g. .com, .net, .org, as well as all new domain extensions such as .berlin, .shop, etc.), you must also update the domain contact data via your domain administration in your IONOS account after changing your account contact data.

After changing the domain ownership, you must inform the relevant domain registry. A domain registry is the organization responsible for the administration and allocation of domain names under a specific top-level domain (TLD). These changes may be associated with costs.

Additional information

Additional information can be found in the Help Center articles “Selecting payment method”.

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