Updating IONOS customer data
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This article explains how to update your customer data, for example address, phone number, or email address, via your IONOS account.
Please Note
A separate procedure is required for the following cases. Further information on this can be found in the Help Center article "Information on account ownership changes".
- Account change from private customer to company or business, or vice versa (owner change, contract transfer, master data change).
- Death of the previous account holder.
Editable customer data
The following customer data can be updated via the IONOS account:
Name
- Title
- First name
- Last name
Your address
- Street and no.
- Address 2 (apartment, suite, unit, building, floor, etc.)
- ZIP
- City
It is not possible to change the country for an account created at www.ionos.ca. If you relocate to another country, you should sign up in the applicable market and manually migrate over your products. See International availability of IONOS products for more information.
Contact
- Email address
- Additional email address for invoice receipt
- Phone number
You can find more information on storing an additional email address for receiving invoices and all payment-related information in the Help Center article "Retrieving invoices from IONOS".
Access and change your data
- Log in to your IONOS account.
Click on Menu > My account in the title bar. The My account page opens.
Click on the My customer data tile. The My customer data page is displayed.
Click on Edit in the Name, Address, or Contact areas to update your contact details.
Click on Save to finish your entry.
Information on address verification and incomplete contact details
To ensure smooth communication, our system automatically checks your entries for validity and completeness while you are making changes.
Missing telephone number: If no telephone number has yet been stored in your customer details, a pop-up window will appear prompting you to provide this information.
Address check: If the system cannot immediately validate a newly entered address, a pop-up window will also appear. You will be asked to check the address. Either apply the automatically suggested correction or update the details manually.
Incorrect entries: If the system detects an error in the address, a red warning message will appear. The fields that need correcting will be highlighted in red for easier reference. If the system is still unable to verify the address details even after you have corrected them, you will receive a corresponding notification.
Valid address not accepted: If your address is flagged as invalid by the system, even though it is demonstrably correct, please contact IONOS Customer Support. In this case, our staff will be happy to make a manual correction for you.
Updating your email addresses: Additional protection through confirmation code
To protect your account from unauthorized access, an enhanced security procedure now applies when changing your email addresses:
If you change your email address, your additional email address for receiving invoices, or both email addresses at the same time, a confirmation is required. For this purpose, we will automatically send a 6-digit code to the email address you currently have on file (your primary contact email address). This code is valid for 20 minutes. To complete the change, enter the code in your IONOS account.
Note
If the code is entered incorrectly 10 times, the process will be cancelled for security reasons and you will be automatically logged out of your IONOS account.
Effects on domain contact data
Changing your customer data has no influence on the domain contact data you have stored, such as domain holder data (Reg-C). If necessary, you must change these yourself in the domain settings. Further information on this can be found in the Help Centre article "Editing domain contact data".
If you have registered generic domains (e.g. .com, .net, .org, as well as all new domain extensions such as .berlin, .shop, etc.), you must also update the domain contact data via your domain administration in your IONOS account after changing your account contact data.
After changing the domain ownership, you must inform the relevant domain registry. A domain registry is the organization responsible for the administration and allocation of domain names under a specific top-level domain (TLD). These changes may be associated with costs.
Additional information
Additional information can be found in the Help Center articles “Selecting payment method”.