Help Center
Home AI AI Frontdesk

AI Frontdesk: Adding additional products or changing your plan

Valid for: AI Receptionist, AI Chat Assistant, and AI Email Assistant (Momentum AI)

You order the AI Receptionist, AI Chat Assistant, and AI Email Assistant products separately; none of them requires another. If you are already using one of them, you can add the others to your existing contract. You then manage them all in a single interface: your existing assistant setup remains in place, no further initial setup is required, and your stored company knowledge applies to all channels. Whether you can add a product and which plans are available depends on which product you started with.

Order AI Receptionist as an add-on

If your contract so far only includes the AI Chat Assistant, only the AI Email Assistant, or both, you can add the AI Receptionist – though only with the most comprehensive plan, AI Receptionist Unlimited. You cannot choose any of the lower-tier phone plans.

Your assistant will then also take calls and answer them using the same company knowledge that it already uses in your other channels.

Order AI Chat Assistant as an add-on

If your contract so far only includes the AI Receptionist, only the AI Email Assistant, or both, you can add the AI Chat Assistant. There is no choice of plan here: AI Chat Assistant has just one plan, which is named after the product itself. The plan of your phone contract does not matter either.

Your assistant will then also respond to chat inquiries. The chat is displayed via the website widget, which you embed on your website.

If you use the AI Receptionist Flex plan, this adds another feature alongside the chat: the Appointment Booking section. Your assistant will then accept appointments via both channels, including over the phone.

Order AI Email Assistant as an add-on

If your contract so far includes the AI Receptionist, the AI Chat Assistant, or both, you can add the AI Email Assistant. There is no choice of plan here.

Your assistant will then also answer emails. To do this, first connect the mailbox in which your customer inquiries arrive. The article AI Frontdesk: Connecting and managing your email account describes how to do this.

Order additional products through your IONOS account

You add all products in the same way: via the contract overview in your IONOS account. It doesn’t matter which product you started with; you do not need to add the additional product through the assistant interface.

Please Note

On the same page, in the top right-hand corner, you will find the Add assistant button. This is not the way to add extra services: using this button, you will order an additional, separate contract rather than extending your existing one. This will set up this contract separately, and it only offers the features of the specific product ordered.

  • Log in to your IONOS account.
  • Click on AI Frontdesk in the Menu.
  • In the contract overview, find the tile for the contract to which you wish to add a product. Below the contract number, the tile lists the products – a check mark indicates a product that has already been ordered, while Order indicates one that you can add.
  • Click on Order in the row for the desired product and follow the ordering steps.

Switch to a different phone plan

If you have an AI Receptionist contract, you can upgrade or downgrade your plan at any time.

  • Log in to your IONOS account.
  • Click on Menu > My account.
  • Click on the Contracts & subscriptions tile. The Contracts & subscriptions page will open.
  • The Contracts & subscriptions page displays an overview of your contracts and the additional services you have ordered. Click on the contract you wish to change to view its details.
  • Go to the Contract services tab.
  • Click on View plan change options. You will see an overview of the available target plans.
  • Optional: Click on Compare with current plan to compare the plan benefits.
  • For your chosen plan, click on Switch to this plan and follow the ordering process.

Note

If you have a contract for the AI Chat Assistant or the AI Email Assistant with the AI Receptionist added as a service, you cannot change the AI Receptionist’s plan.

Content