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AI Frontdesk

Set up and use AI Receptionist and AI Chat Assistant in AI Frontdesk. Using an earlier AI Receptionist plan? See AI Receptionist (plans until 30/08/2026).

Help with setup

  • Getting Started
    • Setting up the assistant using the setup wizard
    • An overview of products, channels, and the user interface
  • Knowledge and Behavior
    • Storing and managing company knowledge
    • Setting up inquiries
    • Customizing behavior and language
    • Setting custom pronunciations for terms
  • Availability and Publishing
    • Set Up and Embed a Website Widget
    • Routing calls to your assistant
    • Passing on the original number when forwarding calls
    • Make a test call
    • Manage Forwarding and Contacts
  • Appointment Scheduling and Integrations
    • Setting up appointment booking with Cal.com or Calendly
    • Setting up appointment booking with Google Calendar or Microsoft 365
    • Set Up API Integrations
  • Summaries and Notifications
    • Set Up Email Summaries
    • Viewing call history
  • Plans and Contracts
    • Adding additional products or changing your plan
    • What changes when a new product is added
  • Privacy and Legal Information
    • An overview of data protection and data processing

This document is available online at the following address:

https://www.ionos.ca/help/ai/ai-frontdesk-1/

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IONOS Inc. • 2026
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