Recognizing a Real IONOS Email

You can check the authenticity of all emails that you receive from us by looking for various identifying features. Additionally, we have a Validation Service you can use to check suspicious emails.

    General Characteristics

    Pay attention to the following characteristics for all emails from IONOS:

    • The correct URL (domain) of IONOS ionos.ca is used.

      Please note: This isespecially important when you are prompted in an email to review or confirm your account information. If this email does not use the correct URL from IONOS, it is a fake with the purpose of stealing your personal information. You should block the sender and delete the email. Do not enter any information at the fake site.

      Example URL: 1anda1.net/login. At first glance, it seems as if it is the real URL of IONOS. If you take a closer look, you will see that after the word and there is an extra letter a.

    • The emails are grammatically correct and contain no spelling mistakes.

    • You will always find your Customer ID in the box at the bottom of the email.

    Special Features of IONOS Invoice Emails

    • The Contract Number is in the subject line.
    • We will address you with your name in the invoice.
    • We show your IONOS Customer ID. This can be found in the box below the actual message.

    Special Features of IONOS Order Confirmation Emails

    • We will address you with your name in the order confirmation.
    • We show your IONOS Customer ID. This can be found in the box below the actual message.

    Special Features of IONOS Support Emails

    These emails contain the case number for your request in the format C123456789.

    Special Features of IONOS Newsletters/Product Offers/Tips and Tricks Emails

    • The customer ID is included in the email, typically in the box at the bottom.

    IONOS Validation Service

    You can also check the authenticity of IONOS emails easily using our Validation Service.

    Go to the IONOS Validation Service