Abuse of Email Redirects

The Webmail filter rules can be abused to redirect incoming emails to other email addresses. IONOS continuously implements security mechanisms to detect irregularities in email transmission. If misuse is suspected, the password of the affected Webmail account is automatically reset and the customer is informed by email.

Deactivating the Redirect

To restore security to your email account, you have to delete the email redirect:

Check and clean up your computer with an up-to-date virus scanner. This also applies to all other devices with access to your Webmail account, e.g. smartphones or tablets.
Update all programs and the operating system to the newest version.
Change the password of the affected email account and use a new secure password.
In the Webmail main navigation bar, click on the gear icon in the top-right corner.
Select Email > Filter Rules. Existing filter rules are being displayed.
To delete the affected filter rule permanently, click the Trash icon.