Scope of Support for Server Products
Our goal is to ensure the reliable operation of your server, as well as provide assistance with all IONOS interfaces, products, and related questions.
For all IONOS Server products, we support the IONOS user interfaces, the server hardware, the IONOS network, and any software included with base installations.
Please contact support to request assistance. You can reach us 24/7 at 1-877-206-4255.
|INCLUDED WITH SUPPORT||PAID SERVICES CURRENTLY AVAILABLE||PAID SERVICES NOT CURRENTLY AVAILABLE|
|IONOS user interfaces||Website migrations||Programming or scripting|
|Account-related concerns||File system checks and repairs||Third-party software installation, configuration, or troubleshooting|
|Instructions for server and project provisioning||RAID/Partition management||General website development and optimization|
|Domain administration||Configuration of additional IP addresses||Installation of frameworks, utilities, or content management systems|
|Server access||Basic network configuration (Firewall configuration, VPN setup)||Advanced network configuration|
|Email routing & accounts for IONOS in-house solutions||Mail server configuration (for servers using Plesk)||Microsoft/IIS Support and Windows hosting|
|SSL certificates for IONOS in-house solutions||Support for end-of-life operating systems||Issues related to hacking, malware, and ransomware|
|Cloud Backup||Email recovery (When using IONOS mail servers only)|
|Plesk Support||WordPress optimization/repair|
|Issues arising from the Cloud Panel interface||Root/Administrator password resets|
|Disk health checks||Anti-virus/Anti-malware installation|
|Mounting file systems (For data recovery)||Limited database administration (Backup recovery, Backup automation, Basic MySQL optimization)|
|SSL installation on Root Servers (If using third-party SSLs, the keys must be provided to us)|
|Other tasks which fall under the responsibility of a server administrator that we are able to perform (subject to availability)|