Retrieving invoices from IONOS
This article provides information on how you can receive your invoices from IONOS, e.g. by email or via your IONOS account. You will also find information on how to download all invoices for a calendar year at once.
Basic information on invoices for IONOS
Invoices from IONOS are always sent automatically to the email address that you have entered in your contact details. If you have entered an additional email address for receiving invoices in your customer data, a copy of your invoices and payment-related information will automatically be sent to this additional email address. This gives you the option of having your invoices and payment-related information sent to two different email addresses at the same time.
If you have not received invoices, or need them again, you can view invoices that have already been sent at any time via your IONOS account to download them as PDF files.
We will also inform you in the event of a credit note or a failed direct debit. You also have the option of downloading your invoices for each calendar year. Please note that invoices for terminated contracts can only be downloaded per calendar year.
Retrieve individual invoices
On the Invoice overview page, you can download your individual invoices from the last 2 years in PDF format in the Individual invoices tab.
For each invoice, you will see the service or plan charged, as well as the invoice number and amount. To download an invoice as a PDF, click on Download invoice in the PDF column.
The invoice display starts with the most recent invoice, sorted by date in descending order. Each invoice contains all relevant information: Invoice date, amount, the respective service, your contract number, and the respective invoice number. Further information on invoices can be found in the article Understanding your IONOS invoice.
If you want to search for an invoice for a specific domain, a specific service, a specific contract, or a specific invoice number, you can enter this in the search field. You can also filter the selected items by invoices, credit notes, and outstanding payments.
Download invoices per calendar year
You have the option of downloading all your invoices per calendar year in PDF format as a ZIP file. The ZIP file for the current calendar year always contains all invoices that are available up to the time of downloading.
To download one invoice per calendar year, complete the following:
- Log in to your IONOS account.
Click Menu in the title bar and then select My account.
Click on View in the Invoices & payment details area.
Click on Go to invoice overview.
On the Invoice overview page, click on the Invoices per calendar year tab.
Select the desired calendar year.
Click on the Download invoices button.
Note
Invoices for terminated contracts are not shown in the individual list, but are included in the ZIP files for the respective calendar year.
In exceptional cases, it may take up to a few minutes for the ZIP file to be ready for download. This depends on the number of invoices.
After downloading, please check whether all invoices for the calendar year are contained in the ZIP file. To do this, unzip the ZIP file with a program of your choice. If an invoice is missing from the ZIP file, please contact our IONOS Customer Support.
Log in and download invoices per calendar yearDownload invoices per calendar year
Send invoices to an additional email address
You also have the option of entering an additional email address for receiving invoices and all payment-related information. We will then automatically send you a copy of your invoices to the additional email address. You can find instructions on how to do this in the article Updating IONOS customer data.
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