Reporting a contract you did not order
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This article explains what to do if an unknown third party has ordered an IONOS contract for a product or service in your name.
Procedure and information required
Please contact IONOS Customer Support. To ensure your inquiry is dealt with promptly, please have the following information ready:
Account number or contract number
You can find this in the payment reference on your bank statement, or in the letterhead of any reminder or other correspondence you have received from us.
Contact details
This includes your postal address and, if available, your email address.
Bank details
Your bank details are only required if a direct debit has been collected from your account. You can have the direct debit reversed by requesting a chargeback from your bank.
An IONOS employee will then inform you of the next steps. In some cases, the conversation must be recorded for legal reasons.