Creating and using a Phone PIN
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For security reasons, you need a permanent or temporary Phone PIN to authenticate yourself when contacting IONOS Customer Support by phone. This article explains how to set up both options.
Fixed Phone PIN
When you create a new IONOS, you will normally receive a telephone PIN automatically. The PIN is displayed at the end of the order dialog and is then stored in encrypted form. If you no longer know this PIN or it has not been assigned, it must be changed or created. For security reasons, a PIN that has already been created cannot be displayed again.
To create or change a fixed phone PIN:
- Log in to your IONOS account.
- Click on Menu > My account from the title bar.
- Click on the Login & account security tile. The Login & account security page will load.
- On the Phone PIN line, click on Change phone PIN.
Alternatively, if you have not yet set a Phone PIN, click on Create phone PIN. - If necessary, click the Change button to assign a new PIN. Otherwise, enter your desired 4-20 digits in the New Phone PIN field.
- Complete the process by clicking Create Phone PIN.
Temporary Phone PIN
To view your Temporary Phone PIN, log in to your IONOS account. In the top right corner, click the speech bubble icon.
A new window opens and displays your Temporary Phone PIN along with other information. Note that the PIN displayed is only valid for approximately 2 hours. If the validity has expired, open the Contact dialog again to display your new PIN.
If the Temporary Phone PIN is not available, IONOS Customer Service will send you a phone PIN during the call to the email address you assigned to your account.
Note
If you have created a fixed phone PIN and reset the password for your IONOS account or set a new password, the fixed phone PIN will be deactivated. To continue using the fixed phone PIN, you will need to create a new one afterwards. Alternatively, you can use the automatically generated, temporary phone PIN for requests. This will be displayed when you click on the speech bubble icon in the top right corner of your IONOS account.