Scope of Support for Server Products

Our goal is to ensure the reliable operation of your server, as well as provide assistance with all IONOS interfaces, products, and related questions.

For all IONOS Server products, we support the IONOS user interfaces, the server hardware, the IONOS network, and any software included with base installations.

Please contact support to request assistance. You can reach us 24/7 at 1-877-206-4255.

Servers with Root or Administrator Access

Services Included with Your Personal Consultant
IONOS User interfaces
IONOS Account-related concerns
Instructions for server and project provisioning
Domain administration
Accessing your server
Email routing & accounts for IONOS in-house solutions
External firewall rules
Server monitoring
Load balancers
Block storage
IP addresses
SSL certificates for IONOS in-house solutions
VPN and private networks
Server backup options
Plesk first-level support and bug escalations
Replacement of defective hardware as needed
Guidance in regards to switching packages or adding additional features

Managed Servers

Service Included with Your Personal Consultant
IONOS user interfaces
IONOS account-related concerns
Domain administration
Accessing your server
Email routing & accounts for IONOS in-house solutions
SSL certificates for IONOS in-house solutions
Replacement of defective hardware as needed
Guidance in regards to switching packages or adding additional features
Database options and access
Data recovery (excluding Managed Cloud Servers)