Web Hosting Scope of Support

Our goal is to ensure the reliability of your hosting packages and to provide assistance with all IONOS interfaces, products, and your questions.

For all IONOS Web Hosting products, we support the IONOS user interface, server hardware, network, and software included with base installations.

Please feel free to contact us for assistance at any time.

Hosting Services
Services Included with your Personal Consultant
IONOS User Interfaces
IONOS Account-Related Concerns
Ordering, renewing, or cancelling your web hosting products; Contract changes and advice
Programming and correcting any script you use in your website (e.g. php, Javascript, perl, python, ASP, SQL, etc.)  
Using your webspace for your websites (Secure FTP, SSH, and setting up your client)
Guidance on initial setup and use of your databases
Changing the Performance Level
Setting PHP Versions
Support for configuration of Hosting features (Sitelock, CDN, etc.)
Guidance on how to access your log files
Information on the use of IONOS Web Analytics
Creating Content Management Systems (CMS) via the App Center (WordPress, Joomla, etc.)
Creating and correcting custom HTML or CSS  
Content Management Systems usage and administration  
Web design services (Creation of pages/content; Copying/editing images)  
Advice about the most common entries in your .htaccess, php.ini files
Writing specific .htaccess or php.ini policies  
Advice in the event of security incidents
Interaction with search engine operators (e.g. Google)  
Debugging 3rd-party DNS configuration