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Our goal is to ensure the reliability of your Microsoft Exchange packages provided by IONOS and provide assistance with all IONOS interfaces, products, and your questions.
Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).
| Services | Included | Out-of-Scope |
| Ordering or cancelling your email products | ✓ | |
| Helping create, edit, and delete email addresses in your IONOS account | ✓ | |
| Helping set up your Exchange account in Microsoft Outlook | ✓ | |
| Explaining how to set up your Exchange account as POP/IMAP in desktop clients | ✓ | |
| Helping to change your Exchange password | ✓ | |
| Helping access and use the Outlook Web App | ✓ | |
| Helping access and use the Exchange Administration Tool/xAdmin | ✓ | |
| Explaining how to download your included version of Outlook | ✓ | |
| Helping set up Exchange on your smartphone | ✓ | |
| Making sure you can create, send, and receive emails | ✓ | |
| Helping set up signatures, redirects, filter rules, and automatic replies | ✓ | |
| Explaining how to add file attachments | ✓ | |
| Walking you through gathering email headers | ✓ | |
| Explaining your available security settings | ✓ | |
| Researching and explaining security incidents involving your email (suspected hacking, phishing, or mail spoofing) | ✓ | |
| Answering questions about your storage limit | ✓ | |
| Microsoft-software-specific questions, unless explicitly stated above | ✓ | |
| Troubleshooting errors caused by other email providers | ✓ | |
| Making changes to the Allow/Blocklist on behalf of the customer | ✓ | |
| Answering legal questions about email | ✓ | |
| Troubleshooting network problems in your infrastructure | ✓ | |
| Assisting with the use of third-party email clients (with the exception of setting up IONOS mailboxes, see above) | ✓ | |
| Assisting with the use of third-party email accounts or services | ✓ | |
| Provisioning of mail logs | ✓ | |
Premium Services
Email Recovery Service
If you've accidentally lost or deleted emails in your Microsoft Exchange accounts, they may still be recoverable within a certain period of time through our Email Recovery Service.
To order this service, please contact our Support team.