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This article explains the features offered by the AI Reputation Manager.
AI Reputation Manager collects, monitors, and responds to customer reviews from various platforms (such as Google and business directories). It consolidates the feedback into a central feed and provides AI-powered tools to help draft response texts.
An overview of the key features
- Centralized review feed: This feature clearly displays all new star ratings and reviews on your dashboard.
- Real-time notifications: You’ll be notified immediately as soon as a new review for your business is published online.
- Mentions: This section displays online mentions of your business in news articles, blogs, reviews, and social media posts, so you can respond to them in a targeted manner.
- Automatic reply mode (auto-reply): You can have incoming reviews replied to by AI based on predefined quality standards.
- Sentiment analysis: The tool automatically analyzes customer feedback. It also provides a graphical overview of the breakdown between positive, neutral, and negative reviews.
- Online presence: Enter your company details once in a central location. The AI automatically synchronizes this data with over 40 key online directories. You can also use the AI assistant to update categories, social links, opening hours, and Google attributes. A live view of your Google listing flags any discrepancies between your stored data and your published data.
- Local reputation benchmark: Compare your review scores and customer responses directly and automatically with local competitors. For each competitor, the rankings show the distance, the category, the gap in review responses, a map link, and the website domain.
- Widgets: You can showcase your reviews using personalized widgets.
- Review sources: Manage and centralize all business review platforms in one place.
- Review booster: Link your Google Business Profile and increase the number of customer reviews.
- Automated processes: Create custom response rules or enable automatic replies for specific review types to respond to feedback immediately.
Specialized features (power-ups) of the AI assistant
The following additional, specialized features (power-ups) of the AI assistant are on hand to guide you step by step:
| Feature | Description | Category |
|---|---|---|
| Review Responder | Creates personalized, professional responses to customer reviews on your behalf, while maintaining your brand’s tone and voice. | Reputation |
| Brand Tone Advisor | Checks your responses to reviews for tone, empathy, clarity, and compliance. This ensures consistent communication that meets your brand standards. | Reputation |
| Local Presence Enhancer | Checks and recommends improvements to business listings to increase local visibility. | Local |
| Local Visual Presence Optimizer | Guides you step by step through the planning and capture of essential photos for map and directory listings. This results in clear, trustworthy images that strengthen your local discoverability and brand presence. | Local |
Additional information
For additional information, please see the following article: