Editing orders
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Valid for MyWebsite and MyStore
In this article, you will learn how to edit the details of a MyStore order, and save notes on the order.
Edit order
In the menu, select Orders > Orders. Click on the order number of the order in the overview. The symbol in front of the order number shows whether the order is already being processed. You can still open orders that are already being processed. To reset the processing, click Cancel at the bottom after opening.
You can change the following in the order:
- You can change the status of the order (see Help Center article "Editing the status of orders").
- In the Order number field, you can change the order number created by the system.
- In the Internal note field, you can enter notes for processing or dispatching the order. These notes are not visible to the customer.
Change additional order details
To change additional details of the order, click Edit at the bottom.
- You can change the customer's billing and delivery addresses. Please note: The billing and delivery addresses can only be changed for an open order.
- Quantity: You can change the quantity ordered.
- UP: You can change the unit price at which the customer ordered the product.
- Discount: You can change the discount that the customer receives for the product.
- Trash icon: Removes the product from the order
Click Update at the bottom, and then click Apply to save your changes.
Add new product
To add new products to the order, proceed as follows:
- Enter the quantity in the Quantity field.
- Click on Assign products. Select the product from the list.
If required, change the shipping and payment method, as well as the tax settings. The requirement for this is that you have set up several shipping and payment methods (see Help Centre articles “Managing delivery methods” and "Managing payment methods").
- Click on Update at the bottom of the page.
Click on Apply to save the product.