Body language

Body language: The most important form of nonverbal communication

 

Even when we don’t say anything, we communicate: Our body language is more or less consciously sending out signals to those around us. Gestures, expressions, and posture often share more than we’d like, including how we feel in a given situation. If you’re able to understand body...

 

Personnel management

Personnel management – tasks, functions, and goals

Qualified employees are a decisive factor when it comes to determining success for a company. The prerequisite for success is a functioning, strategic system of personnel management. As an essential component of personnel management, personnel administration is responsible for the smooth running of administrative and routine tasks within human resources. Personnel management pursues the central...

Legal breaks at work

Legal breaks at work – what employees are legally entitled to

Regulations on working hours are one of the most important arrangements between an employee and employer. But how much break time are employees entitled to? How does the law define breaks and are there any exceptions? Which breaks are paid for and which aren’t? Answers to all these questions can be found in this article.

Work schedule excel

Creating a work schedule with Excel: a guide

There’s a sale in the store. Large queues at the counter. Hardly any staff to be found. Apparently, there was a misunderstanding about the work schedule: two employees didn’t show up because they had lost theirs. The solution? Go digital. With Excel, you can easily create a work schedule and send it as a PDF file to your employees’ smartphones. But how does this work?

Conflict management

Conflict management – a way out of the crisis

Conflict management can be a useful tool for every company. Despite the best of efforts, most companies will likely experience conflicts of varying seriousness between employees. These conflicts must be resolved as quickly as possible, and in a way that will satisfy all parties. How can you best achieve de-escalation? What types of conflict are there? We provide the answers.

Job Interview Tips

Interview tips for making a great impression

You’ve made it past the application process and the initial screening and you’ve been invited to an interview. It’s normal to be nervous, especially if you have limited experience in selling yourself. There are a few unwritten rules that apply for all interviews. As soon as you know these, you can begin to fully prepare yourself for your interview. We provide helpful tips on how to prepare for an...

Salary negotiations

Salary negotiations – how salary increases work

Salary negotiations are important, if delicate topics for employees. You should prepare yourself so that you remain calm when talking to your supervisor and reach the desired conclusion. We provide you with useful tips and tricks on asking for a raise and starting salaries.

Employee motivation

Employee motivation: better working atmosphere, higher turnover

What is motivation and how can I inspire my employees? The question is decisive for a company’s success. Employee motivation encompasses all methods that aim to strengthen employee job satisfaction and motivation to work well. According to this definition, long-term motivation can only come from within. With the right prerequesites and a constructive management style, it is possible to motivate...

Job profile

The perfect job profile

Would you like to write appealing job descriptions and identify the best candidates for certain positions? The first step in this process is to write a job profile. Profiles like these summarize the essential skills, abilities, and talents that an applicant should have in order to be able to successfully carry out the tasks required for the job. But how is a job profile created exactly?

Customer Satisfaction Score

What is the CSAT (Customer Satisfaction Score)?

Do your customers usually purchase once with you and then never return? Then your Customer Satisfaction Score is perhaps too low. Put simply: your customers are not satisfied with the services your company provides. This could be because of the product quality, the ordering process, or the support. Customer satisfaction surveys help to discover where exactly the problem lies. We will advise you...

Productivity

Productivity plays a leading role in running a successful business. From relevant tools, to project management and collaboration, including self-motivation and time management, this section gives employers and employees a wide selection of tips on nurturing productivity in the workplace.


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