Do your customers usually purchase once with you and then never return? Then your Customer Satisfaction Score is perhaps too low. Put simply: your customers are not satisfied with the services your company provides. This could be because of the product quality, the ordering process, or the support. Customer satisfaction surveys help to discover where exactly the problem lies. We will advise you...What is the CSAT (Customer Satisfaction Score)?
What are Sinus-Milieus? If you are unsure about your target market research, this classification from the Sinus Institute can help you. The market research institute created a model of society with 10 groups, and provides a comprehensive profile for each group based on scientific research. We explain how the model works and provide an easy-to-understand Sinus-Milieu definition.Researching the right target market with Sinus-Milieus
One of the most important parts in modern, digital corporate structures is the networking of individual departments and employees. Whether SMEs or large corporations, passing on information, knowledge, and feedback at a snail’s pace, not only slows down the daily work processes, but also has a negative effect on the company’s progress and development. Social intranets are therefore being used more...Social intranet: the elegant communication solution for companies
An intranet provides secure access to web applications within a corporate network for employees. With so-called firewalls and other security technologies, a company can ensure that no unauthorized persons can access the company’s intranet from the publicly-accessible internet. You can use web-like applications within an intranet and adapt your internal network individually to the needs of your...Intranet: significance and possible uses
Order status, product compatibility, updated delivery terms – manual transmission of data to business partners by mail or phone takes a lot of time. But this can also be done with less effort. The solution: an extranet. But what is an extranet? How do companies use it? This article looks at how to create an extranet, as well as the benefits and some disadvantages of using one.What is an extranet, and how can I use it?
Whether you’re at a board meeting or a project meeting, the question always comes up: “Do we really have to take minutes?“ In large companies, it is often policy that you need to record the minutes, but in small and medium sized companies, this isn’t always the case. Then comes the question: “What is the right way to take minutes?” Writing them can be done quickly and easily with a template. We...How to take minutes: What needs to be considered?
With the help of the sandwich method, managers try to communicate criticism to their employees in the most pleasant way possible. Negative feedback is packed between two “sandwich slices” of praise. The sandwich method is also popular in sales methods, and increasingly also in everyday communication. However, there are not only positive aspects, and the method has been criticized by some.The sandwich method of criticism
“How likely is it that you would recommend our company to a friend or colleague?” The NPS, short for Net Promoter Score, is limited to this “ultimate question” asked to gauge customer satisfaction. We explain the concept behind the management tool, how you calculate the NPS, and why critics question how valid the NPS is.Net Promoter Score (NPS)
Productivity plays a leading role in running a successful business. From relevant tools, to project management and collaboration, including self-motivation and time management, this section gives employers and employees a wide selection of tips on nurturing productivity in the workplace.