Only a satisfied customer comes back, uses your service, and guarantees a sale. However, the way to increase customer satisfaction is often unclear. Simply putting more money into the product can be just as financially detrimental as letting fate run its course. But there is help: the Kano method can give you tips on which areas are really worth investing in!
Meetings that aren’t moderated often drift off-topic, leaving the important matters at hand overlooked. Moderation is therefore essential; there are a range of moderation techniques that enable you to avoid these situations. Conversation strategies help you keep meetings on course, prevent unnecessary discussions, and involve everyone present.
Environmental protection by companies is becoming more and more important. In order to implement ecological sustainability in your operations, an environmental management system is helpful. So that it also functions, you should take a look at ISO 14001. The international standard provides you with guidelines for installing an adequate system. The ISO 14001 certification gives you the opportunity...
What are royalties? You may have heard of the term ‘royalties’ in association with musicians, writers or artists. But did you know that board members, directors and even employees can use royalties to improve their salary? We’re going to help you understand what royalties are, and how they work in the corporate world.
If you’re looking to dissolve your company, you must tell state authorities. Even though the process can be stressful and involves multiple steps, it is fairly straightforward once you understand the individual stages. There are a couple of things you need to know. Which paperwork needs to be filed and what else do you need to know to terminate your business? We’ll explain.
Six Sigma is one of the most commonly used process optimization and quality management methods in companies. This method sets itself apart through its foundation in math and its clear focus on being able to measure change. In the following article, we show you how the Six Sigma method works, what benefits you can gain from it, and how to put it into practice.
Quality checks are some of the most important objectives for every management team. However, measures that are introduced for this purpose do not always contribute to achieving this objective. Anyone who adheres to ISO 9001, however, will optimize their quality management system according to international standards. You can make a good impression on the international stage with ISO 9001...
Constant increases in quality: That works best with ongoing, small improvements. CIP – the continuous improvement process – provides the right framework for this. Every employee should see it as their task to recommend improvements for their area of work. And that can be quite simple: Even reorganizing the workplace can have a great impact.
A financial analysis provides entrepreneurs with information on the current economic situation of their business. But the report is full of figures – you can lose track of things quite quickly. So what is a financial analysis? And how do you get to grips with it? What is the report actually good for? And can you also create one yourself?
Verbal communication isn’t the only factor that determines the success or failure of a conversation, but it plays a key role. You’ll achieve your goal more quickly if you can express yourself clearly and skillfully. You’ll also handle critical situations in your day-to-day work more effectively if you have targeted strategies for communication.