Good crisis communication is important for any type of business because brands can damage their reputation in the long-term by using bad communication. Find out more about the process of establishing a crisis communication plan and the three phases the plan should cover. This article provides valuable tips to implement a crisis communication plan for each of the three phases using examples.
Crises or emergencies can affect any company. However, a well thought-out crisis management plan helps your company get back on track. To safely navigate through tough times, a company needs a competent crisis team which can examine the reasons, make decisions, and coordinate the right steps to take.
For many companies, a crisis management plan is at least as important as a solid business plan. It ensures that corporate governance is maintained during critical times and a business can respond to an existential threat more efficiently. But how do you create a crisis management plan and what else do you need to know? Find out in this article.
When businesses face a shortage of work for their staff, they may be able apply for government aid as part of a work-sharing program instead, often also referred to as short-time working. As an employee, this means that you would be working fewer hours but at a reduced pay. To replace partially lost wages, staff can claim some unemployment benefits. Here’s what you need to know about work sharing...
Employees are generally given a certain number of vacation days which they are free to use as they please. There are certain situations, when an employer can intervene and put staff on unpaid leave. Find out what the conditions for furlough are, when it can be ordered, and how many days employees can be furloughed for.
Whether you’re self-employed or employed – a growing number of professionals are working from home and many even set up a dedicated space to perform their job duties. To reduce any resulting financial burden, the costs for working from home can be deducted from your taxes. However, certain conditions need to be met for you to qualify and only some expenses can be claimed.
What is crisis communication? Many companies make the mistake of remaining silent during a crisis. Instead of addressing issues head-on, they are swept under the carpet – creating a perfect breeding ground for rumors that have the potential to damage a company’s reputation further. Businesses that don’t react well and initiate good crisis communication can damage their image long-term.
Starting a work from home policy can be a real challenge. Business owners and employees must take into account a variety of technical and human details and then implement them appropriately. Choosing the right software and leadership methods can be critical. We tell you what to pay particular attention to and how to ensure your employees stay motivated long-term when they start working remotely.
Practical skills, professional skills, and technical knowledge: All this can be summarized as hard skills. At present, these skills are in demand in the course of digitalization, and are becoming more and more important. But traditional hard skills are by no means outdated. What exactly are hard skills, which kinds exist, and how do they differ from soft skills?
It is not possible to be successful in the long term if you have lots of dissatisfied customers. This is why customer satisfaction plays such an important role. By trying to make your customers as happy as possible, you may let yourself be guided too much by individual statements. Learn how to satisfy customers as a whole and measure customer satisfaction.